The Constitution of the CMCF states that a Complaints Bureau be established under Article XIII, to deal with complaints. The Bureau is empowered by the Council to impose sanctions on any member who is considered to have breached the Content Code.
It will be set up to receive, consider, mediate and if necessary, adjudicate and make a ruling on matters relating to alleged breaches to determine if there indeed, had been a breach of the Code.
The Bureau will deal with all complaints of a general and or specific nature that relate to the Code. The Bureau will accept complaints made by 'industry players' and the 'general public'.
The basis of the action of the Bureau is the Code and provision of the Communications and Multimedia Act 1998.
Please look out for more updates and further information on the set up of the Complaints Bureau at this space.
To better serve you, kindly submit your views on how you think the Complaint Bureau should function.
LODGING A COMPLAINT
All complaints must be in writing. If you see or hear content that is wrong, you may contact the Complaints Bureau by:
• writing directly to the address below;
• e-mail to secretariat@cmcf.org.my; or
• fill in the Online Complaints Form
It would be useful if you could provide the following information:
• the type of content programme, advertisement etc.
• details of where and when it appeared
• what you think is wrong with the content
The Complaints Bureau would like to deal promptly with a complaint. As such, the more information you provide, the quicker the Bureau can act upon it.
THE COMPLAINTS BUREAU
Communications and Multimedia Content Forum of Malaysia
Unit 1206, Block B,
Pusat Dagangan Phileo Damansara 1
9 Jalan 16/11, Off Jalan Damansara, 46350 Petaling Jaya
Selangor Darul Ehsan, MALAYSIA.
Tel: +603-79548105/+603-79583690
Fax: +603-79541260/+603-76608532
Website: www.cmcf.org.my
Email: secretariat@cmcf.org.my
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